Our aim is to provide our users with the best possible user experience, to achieve this we make efficient use of the personal information we collect. We want our users to have the upmost confidence in our handling of their personal information and be assured that we will provide an appropriate level of privacy and security to that information, in line with all current regulations.
This policy sets out the basis on which any personal data we collect from you (our user) or that you provide to us, will be processed by us. By visiting our website you are accepting and consenting to the practices outlined in this policy. We encourage you to read this policy carefully, as it will help you make informed decisions about sharing your personal information with us.
What is personal information?
Personal information is any data about you that identifies you, or by which your identity could reasonably be ascertained.
Why do we need personal information?
We collect personal information from our users (and/or employees or officers of its customers and suppliers) for purposes relating to the services we provide, which include:
- Responding to enquiries regarding the services we offer
- Marketing and promotional activities relating to our service offerings
- Development and market research
- Meeting our regulatory and legal obligations as a business entity
- Employment and applications for employment
What do we do with this information?
Where possible, nextgenrooflights.co.uk will collect users’ personal information directly. We use this information to learn from users; which helps us to continually improve our service offering from query to delivery (end to end) and enhance our users experience.
We collect and use personal information under the following lawful bases;
- Consent – we have been given clear consent to process personal information for a specific purpose.
- Contract – processing of personal information when necessary for a contract or have been asked to take specific steps before entering into a contract.
- Legitimate Interest – processing of personal information when necessary for our legitimate interest, unless there is a good reason to protect the personal information which overrides and outweighs those interest.
- Legal Obligation – only as necessary, to comply with a specific legal obligation.
We use this information to:
- Deliver services
- Communicate with you concerning services
- Improve our site and platform for a better user experience
- Enable third parties to carry out technical, logistical or other functions on our behalf
Do we disclose personal information to third parties?
We will NEVER disclose, sell or rent information to third parties for marketing purposes.
Even though our general policy is not to disclose information to external organisations, there are some
exceptions, detailed below:
- Related Corporate Bodies
- Insurers & Financiers
- Suppliers and/or Sub-contractors who provide a particular service on our behalf
Please see below some examples of the kinds of organisations with which we may contract out to:
- Delivery & Installation contractors
- Printers for marketing material
- Information Technology service providers
- Accountants, lawyers and other service providers
The above organizations are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them – which means the information shared will ONLY ever be used expressly for that purpose.
Also, some of our information technology providers are cloud-based solutions with some operations located overseas and, as a result, personal information collected by nextgenrooflights.co.uk may be transferred overseas (which are; Dropbox, MS 365, Xero, simPRO & SiteGround). This will always be treated with the appropriate level of privacy and security. They do not control and are not permitted to access or use this personal information, except for the limited purpose of storing the information.
Sometimes, we may also be required by law to disclose personal information – for example, information may be disclosed to a court in response to a subpoena or to a government agency such as HMRC. We may also disclose personal information where the individual consents to us doing so. That consent may be written, verbal or implied from their conduct.
What type of information do we need?
The typical type of information we will collect about you includes:
- Phone number
- Email address
How do we obtain this information?
The types of information we collect from you comes to us via the following means:
Information Provided By You
This is information you enter on nextgenrooflights.co.uk or give us in any other way. Most of the information provided by you is collected when you:
- Fill in a questionnaire
- Contact Us via our Contact Page
We use the information that you provide us to respond to your query and to communicate with you.
- The IP address of your computer
- Email address if complete Contact Us form
- Computer and connection information, such as browser type, version and operating system
- The full URL clickstream to, through and from our website (including date and time)
- Cookies – see our section on Page 3 ‘What are Cookies?’
- Session information, including page response times, download errors and the length of visits to certain pages
- Page interaction information such as scrolling, clicks, and mouse-overs
Information from Other Sources
This is any information received from other sources that we would use to update our account information. Examples of information we receive from other sources include:
- Updated delivery and address information from our carriers or third parties
- Customer leads from third party suppliers (which are Barbour & RIBA)
If you email us information?
If you send us an email containing personal information, we will take all reasonable steps possible to ensure the confidentiality of that information. The content of emails is sometimes monitored by our Internet Host and Information Technology provider for maintenance and fault detection purposes. Although, we take steps to protect information sent by email, it is not the most secure method of communication and if you are concerned about sending your personal information to us in this manner you may prefer to use alternative methods of communication with us, as listed in the ‘Contacting Us’ section of this policy.
We will NEVER collect sensitive information about you without your explicit consent. Sensitive information includes information about your race or ethnic origins, political opinions, religious beliefs or details of health etc. We rarely ask for sensitive information, but may do so occasionally, for example as part of a competition, promotion or survey. We will not require you to provide such information unless: (i) You have consented to provide this information (such consent will be deemed when you submit such information to us) or (ii) the collection of the information is specifically authorised or required by law.
What are Cookies?
How to Manage Cookies?
Third Party Websites
During use of nextgenrooflights.co.uk you may be delivered cookies by Third Party websites. Those of our partners and other third parties – if you follow a link to any of these websites, please note that they have their own privacy policies and that nextgenrooflights.co.uk does not accept any responsibility or liability for these policies. Please make sure you check the individual site policies before submitting any personal data to these websites.
Embedded Content from Third Party Websites
When you visit a page with content embedded from, for example Facebook, Pinterest, Twitter, YouTube, Google Maps, Instagram, you may be presented with cookies from these websites. nextgenrooflights.co.uk does not control the distribution of these cookies. You should check the third-party websites for more information.
Online Surveys & Other Analytics
From time to time, we may run surveys and other analytic tools to improve our website. Cookies will be used to allow the form pop-up survey to be hidden on users return visits. This is to prevent users from being shown the survey again unnecessarily. Cookies are also used to record the overall number of answers to the survey questions and to link these to web statistics.
HTML Links to Other Websites
From time to time, we may use personal information to inform our customers about our services, or about things we think may be of interest. We will always give you the opportunity to express a wish not to be receive any further direct marketing communications. You can let us know at any time if you no longer wish to receive marketing material (by contacting us by any means as set out in the ‘Contacting Us’ section of this policy) and we will remove your details from our direct marketing database. We do not disclose personal information to organisations outside nextgenrooflights.co.uk and its related companies for the purposes of allowing them to directly market their products. If you have elected not to receive information about our services generally, we will not send you any further information, unless we are legally required, by law, to do so.
How secure is the information we store?
Security of personal information is extremely important to us and we take all reasonable precautions in order to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Here are just some of the ways we protect personal information:
- External and internal premises security
- Restricting access to personal information, to only those staff that need it in order to perform their roles
- Maintaining technology products to prevent unauthorised computer access or damage to electronically stored information, such as; requiring identifiers, passwords, firewalls, anti-virus software and data encryption
- Maintaining physical security over paper records
How long will we hold your data?
You have certain rights in respect of your personal information; the right of access, rectification, restriction, opposition, erasure and data portability. Please contact us as below if you wish to exercise any of these rights. You also have the right to complain. If you feel we have misused or not securely kept your data, in line with this policy, please contact us (email@example.com) detailing your complaint and we will investigate the issue and come back to you as soon as possible. If you are unhappy with our response or require advice, you can contact the Information Commissioners Office – it has the enforcement powers and can investigate compliance with data protection law.
You have the right to request a copy of the information that we hold about you. If you wish to complete an Access Request, please do so in writing either by email or post. We will request proof of identity before we divulge any information; which will be one form of photo ID and one form of other ID (ie. utilities communication/bill). Once your identity has been verified, we will respond to your request within one month (this may be extended to 2 months, if the request is of a complex nature, but we will inform you and state the reason for the extension). We will provide this information free of charge (unless the request is clearly unfounded or excessive, particularly if it’s repetitive or if we’ve already supplied the information previously and you are requesting further copies; then we would be able to charge ‘a reasonable fee’ for this information) if any cost were applicable, we would ensure we made this clear as soon as reasonably possible.
We are always pleased to hear from our users and we appreciate any feedback that will help us to improve nextgenrooflights.co.uk to keep you returning to our site and recommending us.
Or contact us at: Next Generation Rooflights
A Queens Business Park, Wilbraham Road, Fulbourn, Cambridge CB21 5GT
T 01223 792 244